ISO 9001:2008 For Companies and Organizations providing services, ISO 14001:2004 for environmental management, measurement, evaluation and auditing, OHSAS18001 Occupational Health & Safety Management System, ISO 22000: 2005 Food Safety Management System, ISO 27001:2005 Information Security Management System, ISO 13485 is a quality system standard for organizations that design, develop, produce or service medical devices, (NABL) is an autonomous body under the aegis of Department of Science & Technology, international standards called ISO/IEC 17025 or ISO 15189, National Accreditation Board for Hospitals & Healthcare Providers (NABH) , Certification to suit your needs as a business or for an Organization. An ISO Certification is essentially an agreement to meet specific standards in the way that you run your business. The aim of the certification is to lay out a certain standard that you are going to base your business upon and this is one of the reasons that an ISO Certification is suitable for all businesses - big and small because everybody needs to outline the standards they are going to use.
What is ISO 9001 ?
ISO 9001 is an international Standard. It's one of the most widely known and internationally accepted models for a quality system, and the basis of many highly effective quality systems. The Standard can be applied to any size of company or organisation, any industry and any country, for both services and products.The Standard itself consists of a set of requirements. These requirements specify what a company must do, but not how. On the down side, the Standard was written by a committee, and has the inherent weaknesses of multiple authorship. It can be a little difficult to understand in places. Because it states generic requirements, and is intended to apply to all kinds of businesses, some interpretation and experience is required to apply it to your business.
An ISO 9001 system is a management system - that is, a system for how you manage your business. This isn't something that you just do once: you have to maintain the system, things may change a bit, so you'll need to update bits, and your external auditor will come back and audit you at regular intervals. Why waste time and effort on something difficult or awful to work with? It's your company and your system, so why not aim for something that works well and adds value? A good ISO 9001 system should work with and for your business, not make things harder than they have to be.
The requirements are organised in these 4 broad groups:
Management responsibility - requirements for planning, having measurable objectives, review and general requirements, including for system documentation. Resource management - requirements for how you organise your people, premises, etc. Product/service realisation - a horrible term! Requirements for how you make your products or services 'real' - ie, how you do what you do, whether that is making widgets or providing services. Checking - requirements for measuring performance against objectives, analysing performance, identifying and fixing various problems, and improving your system. Key points of an ISO 9001 system are that it must be documented and it must be auditable - ie, capable of being audited.
Our clients report many benefits from their ISO 9001 system including: greater management control, greater clarity about what they do and how, improvements in customer satisfaction, having a 'much better handle' on what they are doing, increased employee satisfaction, reduced rework and frustration, and reduced maintenance effort. In a recent survey of 227 US firms (results published in the ISO magazine, ISO Management Systems). Eight out of 10 surveyed companies reported that the transition and implementation costs were at least covered by savings 56% reported better use of data by management after certification 54% reported improved customer satisfaction 51% reported their management reviews were more effective, and 41% reported improved customer communication. Many of the companies also said that as a result of identifying and analysing their processes, as required by the Standard, they had improved their processes and streamlined their systems. In a survey by BSI (a global quality certifier), a US firm reported a sales increase after certification of $6m. Another company reported a 75% improvement in customer satisfaction. Certification to ISO 9000 was recognised as a powerful means for recognising best practice and adopting it elsewhere, and for identifying the issues that contribute most to customer satisfaction. Other benefits cited: a greater understanding of how their organisations worked (leading to shorter training times), clearer communication and accountabilities, and significant reductions in product development time and customer complaints.